Privacy Policy

1. Who We Are

VELA AI LLC ("VELA," "we," "us," or "our") is a Texas limited liability company that provides AI-powered phone receptionist services for home service businesses. Our registered address is in Austin, Texas. You can reach us at [email protected].

2. Information We Collect

We collect information in the following ways:

• From business customers (you): Name, business name, phone number, email address, and billing information when you sign up for VELA.
• From your customers (callers): Name, phone number, address, and appointment details collected during AI-handled calls on your behalf.
• Automatically: Call logs, usage data, and technical information about how you use our service.

3. How We Use Your Information

• To provide and operate the VELA service on your behalf
• To send SMS confirmations to you and your customers
• To log booking data to your designated Google Sheet
• To process payments through Stripe
• To contact you about your account, service updates, or support issues
• To improve our AI models and service quality

4. How We Share Your Information

We do not sell your personal information. We share data only with the following service providers who help us operate VELA:

• Retell AI — powers the AI voice conversations
• Telnyx — provides phone and SMS infrastructure
• Stripe — processes subscription payments
• Google — receives booking data logged to your Google Sheet
• Railway — hosts our backend server infrastructure

Each provider is bound by their own privacy policies and applicable data protection laws.

5. Call Recording and AI Processing

Calls handled by VELA may be processed by AI systems and may be recorded for quality assurance and service improvement purposes. By using VELA, you agree to notify your customers that calls may be handled by an AI system and may be recorded, in accordance with applicable state and federal laws (including two-party consent states).

6. Data Retention

We retain your account information for as long as your subscription is active and for a reasonable period afterward. Call logs and booking data are retained for up to 12 months. You may request deletion of your data at any time by contacting [email protected].

7. Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), secure API key management, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your data.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise any of these rights, email us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of VELA after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: